Refund policy
Return & Refund Policy – Shadowz
At Shadowz, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Return Eligibility
You may request a return or exchange within 3 days of receiving your order, provided that:
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The item is unused, unworn, and in its original condition
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All tags and packaging are intact
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The item is not damaged by the customer
Non-Returnable Items
The following items are not eligible for return or refund:
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Items purchased on sale or clearance
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Customized or special-order products
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Items damaged due to misuse or improper handling
Exchange Policy
We offer exchanges for:
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Wrong size
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Defective or damaged items
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Incorrect item received
Exchanges are subject to product availability.
Return Process
To initiate a return or exchange:
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Contact us within 3 days of delivery
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Provide your order number and reason for return
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Share clear pictures (if the item is damaged or incorrect)
Our team will guide you through the next steps.
Refund Policy
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Refunds are only applicable if the item is out of stock for exchange or in case of verified issues
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Refunds will be processed within 5–7 business days after approval
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Shipping charges are non-refundable
Return Shipping
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Customers may be responsible for return shipping charges unless the item is defective or incorrect
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We recommend using a trackable courier service
Contact Us
For any return or refund inquiries, please contact us at:
Email: shadowz1719@gmail.com
Phone: +92 3117279670
Thank you for choosing Shadowz.